Account Management & Privacy Control
Request Account & Data Deletion
Data Safety Compliance • Apple App Store & Google Play Policy
Option 1: Delete Directly in the Mobile App (Instant)
The fastest way to permanently delete your account and all associated voice/call records is directly within the CallMonday mobile application:
- Open the CallMonday app on your iOS or Android device.
- Go to Settings tab from the bottom navigation bar.
- Scroll to Account & Security → tap Delete Account.
- Confirm deletion. Your account, phone provisioning, recordings, and lead data will be expunged immediately.
What Data Gets Deleted
- •Call Audio & Transcripts: All customer voice recordings, call transcripts, and call audio files are permanently purged from storage.
- •Leads & Contact Information: All captured caller names, service addresses, and customer phone numbers are completely erased.
- •Virtual Assistant Config & Numbers: Assigned shadow forwarding phone numbers, Vapi assistant IDs, and schedule hours are de-provisioned and deleted.
- •Profile & Authentication: Your user profile, hashed phone number, active sessions, and push notification tokens are permanently removed.
- Statutory Note: Stripe billing transaction receipts are retained only as required by statutory accounting laws, after which they are permanently expunged.
Option 2: Submit Web Deletion Request
If you have uninstalled the app or no longer have access to your mobile device, enter your registered phone number or email address below:
Need immediate assistance? Contact privacy support directly at privacy@callmonday.com or support@quickcontactcenter.com.